The National Taxpayer Advocate Erin Collins is responding to phone service criticisms made by the Treasury Inspector General for Tax Administration. In a blog post (https://bit.ly/47F2X0d), Collins acknowledged that the Tax Advocate Service (TAS) isn’t resolving cases, providing updates or returning phone calls as quickly as she’d like. She noted an 18% increase in TAS cases in 2024 coinciding with an influx of new employees who need training before they can accept full caseloads. She also cited an old case management system that causes inefficiencies and delays. However, the TAS plans to start working with a new system in 2025 that’s better integrated with IRS electronic data offerings.
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