During the hectic part of tax season last March, the Treasury Inspector General for Tax Administration (TIGTA) conducted an audit of the IRS’s telephone lines. TIGTA was assessing whether taxpayers were afforded simple, fast and accessible service. According to TIGTA, the IRS generally met U.S. Treasury Secretary Janet Yellen’s expectations for the 2023 filing season by reporting a level-of-service average of 85.2%. It also reduced the average wait time to answer a taxpayer’s call to about three minutes. However, test calls identified shortcomings, including inconsistencies in providing callers the option to hear recorded messages in English or Spanish. Read the audit: https://bit.ly/41956OA
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