Due to funding under the Inflation Reduction Act, the IRS reports that it’s on a program of continuous improvement. For the 2024 tax filing season, it plans to reduce hold times on its taxpayer help phone line to five minutes or less. If wait times are expected to exceed 15 minutes, the IRS will call back people at least 95% of the time. In addition, Taxpayer Assistance Centers will increase their face-to-face assistance hours by more than 8,000 hours compared with the 2023 season. And the Where’s My Refund tool will use new conversational voice-bot technology to provide quick answers. It will also deliver clearer and more detailed information to help taxpayers.
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