One area the IRS is focusing its efforts on is improving the overall taxpayer experience. To that end, the deputy chief of the IRS’s Taxpayer Experience Office, Courtney Kay-Decker, recently published an article outlining efforts “to make improvements and make progress toward the IRS goal of delivering exceptional service every day.” According to Kay-Decker, funding provided by the Inflation Reduction Act has given the IRS “more capability to create better taxpayer experiences and outcomes for everyone.” Kay-Decker noted several recent successes that improve taxpayers’ experiences, including enhancements to the Your Online Account tool and the addition of multiple language options.
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