It’s been one year since the Inflation Reduction Act (IRA) became law. Among other provisions, the IRA provided the IRS with an additional $80 billion in funding. The Fiscal Responsibility Act, enacted in June, rescinded $1.39 billion of that amount and pared back the funding by about $10 billion each year for 2024 and 2025. Nonetheless, the IRS is providing a report card on improvements it has made with the extra funding it did receive. One area involves the expansion of its customer callback option. It now covers up to 95% of callers who otherwise would have had to wait on hold during periods of high call volume. Here’s a look at other milestones the IRS achieved: https://bit.ly/3QFkaQZ
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