New IRS Commissioner Danny Werfel has released his strategic operating plan for the nearly $80 billion allocated to the IRS by the Inflation Reduction Act. Werfel said the plan outlines “42 specific initiatives designed to achieve IRS goals.” The 150-page plan focuses on three main components: customer service, compliance efforts and technology updates. Regarding customer service, Werfel said that in 2022, only around 17% of the calls coming into the IRS were answered. He explained that with the new funding, the IRS has added more than 5,000 phone assistants, reducing call wait times by an average of four minutes. Read the plan: https://bit.ly/2ssSDVU
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