The wait is almost over: New IRS Commissioner Danny Werfel has promised to release a strategic operating plan this week for the nearly $80 billion allocated to the IRS by the Inflation Reduction Act. At his swearing-in ceremony, Werfel previewed several plan items he expects will improve customer service and return processing, reduce errors and transform the agency from a paper-based to a digital operation. These include funding new service locations and IRS staff, increasing digital tools for refund tracking, and enabling IRS staffers to respond electronically to more taxpayer issues.
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