The IRS’s recent woes are well documented. So it’s probably no surprise that the Government Accountability Office (GAO) is recommending changes. In a report assessing the 2021 tax season, the GAO notes problems. For example, online refund information was limited and in-person services declined. The GAO suggests such steps as modernizing the “Where’s My Refund” tool, addressing a correspondence backlog and investigating return errors and interest payments. The IRS disagrees with two of the GAO solutions, claiming its own “process for analyzing errors is robust and that the amount of interest paid is not a meaningful business measure.” Read the report: https://bit.ly/3xnhs98
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