It’s no secret that the IRS has had a huge backlog of unprocessed returns, a problem made worse by COVID-19. A recent audit by the Treasury Inspector General for Tax Administration (TIGTA) found there were 7.8 million cases in accounts management inventory as of Nov. 21, 2021, with 56.8% being over-aged. To improve service, TIGTA recommends adding electronic options for taxpayers to get IRS help since currently, IRS account managers split their time between working cases and answering taxpayer calls. Also, “redirecting tax account correspondence and replies” to account management campus support sites should improve taxpayer service, TIGTA said. Here’s the audit: https://bit.ly/3iwUi7s
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